Q: What services does CNG Solutions provide?

A: We offer a complete range of site management services including cleaning, maintenance, hot tub care, security, hospitality & staffing, full park management support and so many more areas. You can choose individual services or combine them for a complete site solution.

Q: What types of sites do you work with?

A: We specialise in holiday parks, but also work with commercial offices, retail parks, restaurants, bars, nightclubs, leisure facilities, and multi-site commercial properties across the UK.

Q: What areas do you cover?

A: We are based in the North East but we cover the UK . We're always happy to discuss locations  — please get in touch to see how we can help. 

Q: How much do your services cost?

A: Every site is different, so we provide custom quotes based on your exact requirements, site size, and frequency of service. We offer clear, transparent pricing with no hidden fees.

Q: Do you offer free quotes?

A: Yes — all quotes are free, no-obligation, and include a full site visit and assessment so we can accurately understand your needs.

Q: Can I change or cancel services?

A: Yes — contracts are flexible. We require reasonable notice for changes or cancellation, and we'll always work with you to find the best solution.

Q: How does invoicing work?

A: Invoices are typically issued weekly or monthly depending on the service, with payment terms agreed in advance. We accept bank transfer, card payments, and direct debit.

Q: Do you provide your own cleaning equipment and products?

A: Yes — our teams arrive fully equipped with professional cleaning equipment, eco-friendly products, and PPE. We can also work with your preferred products if required.

Q: Can you handle deep cleans and seasonal programmes?

A: Absolutely — we offer pre-season, end-of-season, and periodic deep-clean programmes tailored to your site's calendar.

Q: What happens if I'm not happy with a service?

A: We operate a quality assurance promise. If anything isn't up to standard, just let us know and we'll put it right immediately.

Q: What types of maintenance work do you cover?

A: Everything from general repairs, joinery, plumbing, and electrical work to painting, grounds maintenance, and larger refurbishment projects.

Q: Do you offer emergency call-outs?

A: Yes — 24/7 emergency call-out is available for contracted clients for urgent maintenance issues.

Q: Are your security staff vetted?

A: Yes — all security personnel are fully vetted, trained, and SIA-licensed where required.

Q: Can you supply staff for short-term events as well as permanent roles?

A: Yes — we cover everything from one-off event staffing and seasonal peak periods to long-term placements and permanent contracts. We can also do this short notice just give us a call.

Q: Are you fully insured?

A: Yes — we hold comprehensive Public Liability and Employers Liability insurance. Certificates are available on request.

Q: What health & safety procedures do you follow?

A: All staff are trained in COSHH, risk assessment, and site-specific safety protocols. We maintain detailed safety records and can provide copies for your compliance files.

Q: Do you carry out risk assessments?

A: Yes — we complete site-specific risk assessments before starting work and review them regularly or when site conditions change.

Q: How do we communicate with CNG Solutions?

A: You'll have a dedicated point of contact in our management team, available during office hours, plus an emergency contact line for contracted clients but there is always our central telephone number and email.

Q: How quickly can you start?

A: This depends on the service and scale, but we can often start within 7–14 days of agreement. Emergency or urgent requirements can sometimes be accommodated sooner. We try to work with your requirements so just let us know your timescale.

Q: What do I need to provide?

A: Safe access to the site, information about any hazards or site rules, and access to utilities (water, power) where required. We'll discuss everything during our initial site visit.